PRIVACY POLICY
Techs On Site, LLC
Effective Date: October 6, 2026
1. Introduction
Techs On Site, LLC (“we,” “us,” or “our”) operates the website at https://www.techsonsite.com/ (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website, schedule services, or otherwise interact with us.
We are committed to complying with applicable privacy laws, including the New York SHIELD Act (General Business Law § 899-aa), and the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) for California residents. If you are a California resident, Section 9 of this policy contains specific disclosures and rights applicable to you.
We update this policy periodically. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated via a prominent notice on our Website or by email prior to taking effect.
2. Information We Collect
A. Information You Provide Directly
- Name, email address, phone number, and mailing or service address when you create an account, schedule a service, or contact us.
- Payment information processed through our third-party payment processor, Authorize.net (we do not store payment card details).
- Service request details including the nature of the service requested, property information, and any special instructions.
- Communications you send us, including customer service inquiries.
- Information provided when calling our AI phone assistant, Goodcall, including scheduling requests and service inquiries.
B. Information Collected Automatically
When you visit our Website, tracking technologies automatically collect the following data:
- IP address and approximate geolocation derived from your IP address.
- Page URLs visited, including full URL strings and any tracking parameters.
- Referring URLs showing the website or search result you came from.
- Browser type, version, and operating system.
- Device type, device identifiers, and user agent string.
- Session identifiers and persistent cookie identifiers.
- Time and date of visit and time spent on each page.
- Browsing behavior, including pages viewed, links clicked, and interactions with advertisements.
Important: When you have consented to advertising cookies or have not opted out through the Do Not Sell or Share My Personal Information link in our Website footer, some of this data may be transmitted to third-party advertising and analytics platforms in real time, both through browser-based tracking pixels and through server-side data transmission (described in Section 4 below). Server-side transmission occurs directly from our systems to third-party servers and cannot be blocked by browser-level cookie controls alone, to stop this transmission, use the Do Not Sell or Share link in our footer or decline advertising cookies on our consent banner.
C. Information Collected Through OctopusPro and Goodcall
Our field service management platform, OctopusPro, collects and processes your scheduling, appointment, and invoicing information. OctopusPro integrates with Goodcall, an AI phone receptionist that may collect information you provide during phone interactions, including your name, contact information, and service requests. OctopusPro also processes automated notifications and accounting data in connection with your service appointments.
D. Sensitive Personal Information
We do not intentionally collect sensitive personal information such as health data, financial account credentials beyond payment processing, racial or ethnic origin, biometric data, or the content of private communications beyond service request details. If you believe we have inadvertently collected such information, please contact us at privacy@techsonsite.com.
3. Tracking Technologies and Cookies
When you first visit our Website, a cookie consent banner will appear before any non-essential tracking technologies activate. You may accept all cookies, reject non-essential cookies, or manage your preferences by category. Non-essential tracking technologies will not activate until you provide affirmative consent. Your consent choice is recorded with a timestamp and session identifier. You may change your preferences at any time by clicking the cookie settings link in the footer.
| Category | Examples | Purpose / Notes |
|---|---|---|
| Strictly Necessary | Session and functionality cookies necessary to operate the Website, including login sessions and form functionality. | Required to operate the Website. Fire for every visitor regardless of consent and cannot be disabled. |
| Analytics | Google Analytics, Google Tag Manager | Help us understand how visitors use the Website. Fire only after consent is obtained. |
| Advertising and Targeting | Meta (Facebook/Instagram) pixel and Conversions API (if running Meta ads), TikTok pixel and Events API (if running TikTok ads), Pinterest pixel (if running Pinterest ads), Snapchat Ads pixel (if running Snapchat ads). Active only when corresponding ad campaigns are running. | Used to serve targeted advertising and measure ad performance. Fire only after consent is obtained. |
| Social Media Analytics | Sprout Software | Social media scheduling, publishing, engagement monitoring, and analytics for organic social media content. |
| Tag Management | Google Tag Manager | Container that manages and loads additional tracking scripts. All tags within GTM are subject to the same consent controls. |
Dismissing or closing the cookie consent banner without making a selection is treated as a rejection of non-essential tracking. Non-essential pixels and tracking technologies do not fire on dismissal.
We honor Global Privacy Control (GPC) signals. If your browser transmits a GPC signal, we treat it as a valid opt-out of sharing your personal information for cross-context behavioral advertising, effective automatically and without any additional action on your part.
4. Third-Party Data Recipients
The following third-party platforms may receive data from our Website or operations. Advertising pixels marked as conditional are only active when corresponding advertising campaigns are running on those platforms.
| Platform | Data Received | Purpose | Privacy Policy |
|---|---|---|---|
| Google Analytics / Google Ads | IP address, browsing behavior, ad interactions, device data | Website analytics and ad conversion tracking | policies.google.com/privacy |
| Google Tag Manager | Tag configuration and deployment data | Manages tracking scripts on the Website | policies.google.com/privacy |
| Meta (Facebook/Instagram) — Conditional | IP address, page URLs, device identifiers, behavioral events, server-side conversion data | Targeted advertising and ad measurement. Active only when Meta ad campaigns are running. | facebook.com/privacy/policy |
| TikTok — Conditional | IP address, page URLs, device IDs, behavioral events, server-side event data | Targeted advertising and ad measurement. Active only when TikTok ad campaigns are running. | tiktok.com/legal/page/us/privacy-policy |
| Pinterest — Conditional | IP address, page URLs, device data, behavioral events | Targeted advertising and ad measurement. Active only when Pinterest ad campaigns are running. | policy.pinterest.com/privacy-policy |
| Snapchat Ads — Conditional | IP address, page URLs, device data, behavioral events | Targeted advertising and ad measurement. Active only when Snapchat ad campaigns are running. | snap.com/en-US/privacy/privacy-policy |
| Sprout Software | Social media engagement data, public interactions, analytics | Social media management, scheduling, and analytics for organic content | sproutsocial.com/legal/privacy-policy |
| OctopusPro | Name, contact information, service address, scheduling data, payment records, appointment history | Field service management, scheduling, dispatch, invoicing, and automated notifications | octopuspro.com/privacy-policy |
| Goodcall (via OctopusPro) | Name, phone number, scheduling and appointment information provided during phone interactions | AI phone receptionist for 24/7 scheduling assistance and customer inquiries | goodcall.com/privacy |
| Authorize.net | Payment transaction data | Payment processing (no card data stored by us) | authorize.net/about-us/privacy |
| SmartSites | Website development and maintenance data | Website development, hosting support, and technical maintenance | smartsites.com/privacy-policy |
Note: Google Tag Manager is active on our Website and may load additional tags. All tags within our GTM container are subject to the same consent controls described in Section 3. If additional advertising platforms are added in the future, this table will be updated before those platforms are activated.
5. How We Use Your Information
We use the personal information we collect for the following purposes:
- To schedule, dispatch, and fulfill field service appointments.
- To process payments and issue invoices through Authorize.net and OctopusPro.
- To send transactional and service-related communications, including appointment confirmations, technician ETA notifications, booking reminders, and invoicing updates.
- To provide customer support and respond to inquiries, including through the Goodcall AI phone assistant.
- To create and maintain your account.
- To serve targeted advertising on our Website and on third-party websites and platforms, including cross-context behavioral advertising, where you have consented and we are running active campaigns on those platforms.
- To measure the performance of our advertising campaigns.
- To analyze Website traffic and improve our Website and services using Google Analytics.
- To manage our organic social media presence using Sprout Software.
- To detect, prevent, and address fraud and security issues.
- To comply with legal obligations and respond to legal process.
Cross-Context Behavioral Advertising: When we run advertising campaigns, we only share personal information with the advertising platforms identified in Section 4 where you have consented through our cookie consent banner or have not exercised your opt-out rights described in Section 9. This sharing enables advertising targeted to you based on your activity across distinctly branded websites, applications, and services and constitutes “sharing” of personal information under California law. You may opt out at any time using the Do Not Sell or Share My Personal Information link in our Website footer or by declining advertising cookies on our consent banner.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
| Data Category | Retention Period | Basis |
|---|---|---|
| Service and transaction records | 7 years | Legal and tax compliance |
| Account information | Duration of account plus 3 years after closure | Customer relationship |
| Browsing and behavioral data (first-party) | Up to 2 years | Analytics and service improvement |
| Cookie consent logs | 3 years | Legal compliance |
| Customer service records | 3 years from last interaction | Business operations |
Third-party platforms listed in Section 4 maintain their own retention policies. We encourage you to review their privacy policies directly.
7. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and loss. These measures are appropriate to the nature and size of our business and the sensitivity of the information we collect.
No method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach affecting your personal information, we will notify you as required by applicable law, including New York General Business Law § 899-aa and, where applicable, California Civil Code sections 1798.29 and 1798.82.
8. Children’s Privacy
This Website is not intended for use by minors. No person under the age of 18 may use this Website or submit any personal information through it. We do not knowingly collect personal information from individuals under 18. We do not knowingly collect personal information from children under 13, consistent with COPPA. If you believe we have inadvertently collected information from a minor, please contact us at privacy@techsonsite.com and we will take steps to delete it.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the following rights apply to your personal information under the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, CCPA/CPRA).
A. Your Rights
| Right | Description |
|---|---|
| Right to Know | You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the third parties with whom it has been shared. |
| Right to Access | You may request a copy of the specific personal information we hold about you. |
| Right to Delete | You may request deletion of personal information we have collected from you, subject to certain exceptions. |
| Right to Correct | You may request correction of inaccurate personal information we hold about you. |
| Right to Opt Out of Sale and Sharing | You may opt out of the sale of your personal information and the sharing of your personal information for cross-context behavioral advertising. See the Do Not Sell or Share section below. |
| Right to Non-Discrimination | We will not deny you goods or services, charge a different price, or provide a different quality of service because you exercised your privacy rights. |
B. Do Not Sell or Share My Personal Information
When we run active advertising campaigns on platforms such as Meta, TikTok, Pinterest, or Snapchat, we may share personal information for cross-context behavioral advertising, which constitutes “sharing” under CPRA. You have the right to opt out of this sharing at any time.
To opt out, click the “Do Not Sell or Share My Personal Information” link in the footer of our Website. This will suppress transmission of your personal information to third-party advertising platforms, including both browser-side pixels and server-side Conversions API transmissions.
We honor Global Privacy Control (GPC) signals automatically. If your browser or browser extension transmits a GPC opt-out signal, we will treat it as a valid opt-out of sharing without requiring any additional action from you.
C. CCPA Data Categories Collected
| Cat. | Category Name | Examples | Collected |
|---|---|---|---|
| A | Identifiers | Name, email, IP address, device identifiers, online identifiers | YES |
| B | California Customer Records | Name, address, phone number | YES |
| C | Protected Classification Characteristics | Age (16+ eligibility only) | LIMITED |
| D | Commercial Information | Service history, transactions | YES |
| E | Biometric Information | Fingerprints, voiceprints | NO |
| F | Internet / Network Activity | Browsing history, ad interactions, session data | YES |
| G | Geolocation Data | Approximate location derived from IP address; service address provided by customer | YES |
| H | Sensory Data | Audio, visual data | NO |
| I | Professional / Employment Information | Job history | NO |
| J | Education Information | Student records | NO |
| K | Inferences | Behavioral profiles, service preferences | YES |
D. Submitting a Privacy Rights Request
To exercise any of the rights described above, please contact us by:
- Email: privacy@techsonsite.com with the subject line “California Privacy Rights Request”
- Mail: Techs On Site, LLC, 220 S Warren St, 10th Floor, Syracuse, New York 13202
We will respond to verified requests within 45 days of receipt. We may extend this period by an additional 45 days, when necessary, with prior notice. You may designate an authorized agent to submit a request on your behalf; we will require written proof of authorization and may verify your identity directly.
10. New York Privacy Rights
We maintain reasonable data security measures consistent with the requirements of New York’s SHIELD Act (General Business Law § 899-aa), which apply to any business that owns or licenses private information of New York residents. In the event of a breach of private information, we will notify affected New York residents and the New York Attorney General as required by law.
11. Payment Processing
We use Authorize.net through OctopusPro to handle payment transactions. We do not collect or store your payment card number, CVV, or other financial account credentials. All payment information is transmitted directly to and handled by Authorize.net. Authorize.net’s handling of your payment information is governed by its own terms and privacy policy, available at authorize.net.
12. Links to Third-Party Sites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of every website you visit.
13. Contact Us
For questions about this Privacy Policy or to submit a privacy rights request, contact us at:
- Email: privacy@techsonsite.com
- Mail: Techs On Site, LLC, 220 S Warren St, 10th Floor, Syracuse, New York 13202