Got Questions? We've Got Answers.
Everything you need to know about our services, pricing, scheduling, and what to expect when you book a Techs On Site professional.
Frequently Asked Questions
Questions about how to book, reschedule, and what to expect at your appointment
Booking is quick and simple. You have three options:
- Online — Visit our booking page, choose your service, select a date and time slot, and confirm. Takes under 2 minutes.
- By phone — Call our scheduling line and a team member will walk you through available windows in your area.
- Through the app — Book services, track your technician, and manage appointments via the Techs On Site Customer Portal. Get the app on Google Play (App Store coming soon).
Once confirmed, you’ll receive a booking confirmation via email or text with your technician’s name and a 2-hour arrival window.
Once your appointment is confirmed, we provide a 2-hour arrival window so you’re not stuck waiting around all day. Most jobs are scheduled within a few days of booking, and same-day slots are often available depending on your area. You’ll get a text or email reminder as your technician is on the way.
Yes — same-day and next-day appointments are available in most service areas, subject to technician availability. Simply select the earliest open time slot when booking online, by phone, or through the OctopusPro app, and we’ll do our best to get a technician to you fast.
Absolutely. You can reschedule or cancel your appointment anytime up to 24 hours before your scheduled arrival window at no charge, either through the OctopusPro app, your booking confirmation email, or by calling our scheduling line. Changes made with less notice may be subject to a small rescheduling fee.
Clear the area where the work will take place, have any relevant equipment or devices on hand, and make sure someone 18 or older is available to let the technician in. If WiFi access is needed for setup, having your network name and password ready will help the visit go even faster.
If you’ve worked with a technician before and had a great experience, you can request them again by name when booking by phone or through the OctopusPro app, subject to their availability in your area. Otherwise, we’ll match you with the best-qualified, background-checked technician near you.
Still Have Questions? We Have Real Answers — Not a Chatbot.
Skip the scrolling. Our team picks up the phone, answers your questions directly, and helps you book the right service — usually in under 5 minutes. Real people, real answers, zero pressure.
